Terms & Conditions
Effective Date: 13th October 2026 · Last Updated: 13th October 2026
These Terms & Conditions (“Terms”) govern your use of the Dev Se Mahadev mobile application (the “App” or “DSM”), operated by Dev Se Mahadev Welfare Society (“we”, “our”, “us”), 876/9 Nanda Nagar, Above Keshav Kirana Store, Indore, Madhya Pradesh 452001, India. Please read them carefully. By creating an account or using the App, you agree to these Terms.
1. Acceptance of Terms
By downloading, registering on or using the App, you confirm that you have read, understood and agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the App.
When you sign in, the App shows a statement that by continuing you agree to these Terms and our Privacy Policy. Entering your mobile number and continuing means you accept them.
2. Definitions
- “Account” means the account you register to use the App.
- “Jaap Session” means a devotional chanting session in the App. This includes live group sessions (Samuhik Jaap) and self-paced sessions (Instant Jaap).
- “Presence Check” means the camera-based check that confirms a real, live person is present during a Jaap Session.
- “Presence Snapshots” means the images of your session screen, including your camera view, saved during a Jaap Session that earns Points.
- “Points” means the engagement units you may earn for qualifying participation, as described in Section 7.
- “Reward” or “Jaap Reward” means the voluntary, discretionary amount paid for Points, as described in Section 7.
3. Eligibility
You must be at least 18 years of age to register and use the App. By using the App, you confirm that you are 18 or older and that the information you provide is true and accurate. If we find that a user is under 18, we will close the account.
4. Account Registration and Security
- You must give accurate, current and complete information when you register, including your name, mobile number, date of birth and address.
- You sign in with a one-time password (OTP) sent to your registered mobile number. Do not share your OTP with anyone. You are responsible for all activity on your Account.
- One person may hold only one Account. Creating multiple or fake Accounts, especially to earn more Points, is not allowed.
- Tell us promptly if you believe someone else is using your Account.
5. Nature of the Service
DSM is a devotional app that lets you take part in chanting and spiritual activities, including live and Instant Jaap Sessions, and track your participation. The App is for personal, devotional and non-commercial use. Participation is a matter of personal faith and choice. We make no religious, spiritual or material promises of any kind.
6. Presence Check and Presence Snapshots
- Camera access is required to join Jaap Sessions. The App uses your front camera during the session to confirm that a real, live person is present.
- A liveness check runs on your device. During sessions that earn Points, the App also saves Presence Snapshots of your session screen at intervals. These are uploaded to our servers with the time and a result (Present, No Face Visible or Not Verified).
- A snapshot shows whatever your camera sees. This can include your face, your surroundings and anyone else in view. Please sit where only you are in the frame.
- Authorised members of our team may review snapshots to verify attendance, decide review requests and prevent fraud. We do not build any face-recognition or facial-identity database.
- Snapshots are kept in your Jaap history. You can delete any or all of them at any time in the App, or ask us to delete them.
- Deleting a snapshot does not change the Points already given or not given for that session. Once deleted, you can no longer request a review for that session.
- You cannot delete snapshots for a session while a review you requested for it is pending.
- The App also asks for microphone access so we can bring you on stage if needed. Your microphone stays off otherwise. Live sessions are not recorded.
For full details on how this information is handled, see our Privacy Policy.
7. Jaap Rewards and Points
Important: Jaap Rewards are entirely voluntary and discretionary engagement rewards paid from DSM’s own funds. They are:
- not wages, salary or payment for any service;
- not a lottery, prize competition, betting or game of chance;
- not an investment, deposit or any scheme promising a financial return.
No Reward is guaranteed. Participation must never be treated as a source of income or as an investment.
- Earning Points: you currently earn 11 Points for each day on which you complete a qualifying live Samuhik Jaap session, with your presence confirmed by the Presence Check. Points can be earned at most once per day.
- Instant Jaap currently does not earn Points.
- Conversion: Points are converted to a Reward amount at a rate set by us. The current rate is shown in the App (currently 1 Point = ₹1).
- Payout: Rewards for all Points earned up to that time are currently paid once a month, on or around the last working day of the month, by bank transfer to the bank account you have added in the App.
- Changes: we may change, pause or stop the Points earned per day, the conversion rate, the qualifying criteria, any minimum threshold, or the payout frequency at any time. Where possible, we will inform you in the App beforehand.
- Bank details: adding bank details is optional, but needed to receive Rewards. You are solely responsible for their accuracy. We are not liable for Rewards sent to a wrong account because of details you provided.
- Returned payments: if your bank returns a payment, for example because of incorrect details, the Points are added back to your balance and nothing is deducted. Please correct your details in the App so they can be paid in a later payout.
- Taxes: you are responsible for any taxes or reporting that may apply to Rewards you receive.
- Points and Rewards cannot be transferred, sold or exchanged. They have no cash value except as described in this Section, and give you no ownership or vested right.
8. Reward Hold and Account Review
To keep the programme fair, we may place your Points or Rewards on hold if we reasonably suspect misuse. Examples include:
- holding more than one Account, or using fake or borrowed identities;
- the same bank account being added to more than one Account;
- attempting to trick or bypass the Presence Check, for example with photos, videos, masks or another person;
- using emulators, bots, scripts or any automation;
- any other breach of these Terms.
If your Rewards are placed on hold:
- You will see a notice in the App.
- The hold may last up to 45 days while we review.
- You may respond through the Help Center in the App with any explanation, and we will consider it before deciding.
After the review, we may release the Points, adjust or cancel some or all of them, or suspend or close your Account. If an Account is closed for misuse, Points not yet paid are forfeited, and we may reverse Points that were wrongly earned.
9. Acceptable Use
You agree that you will not:
- try to bypass, trick or defeat the Presence Check in any way;
- use bots, scripts, emulators or any automation to use the App or earn Points;
- create multiple or fake Accounts, or pretend to be someone else;
- upload or share anything unlawful, obscene, hateful, infringing, or disrespectful to religious sentiments;
- interfere with, disrupt, reverse-engineer or try to gain unauthorised access to the App or its systems;
- use the App for any unlawful purpose or one not allowed by these Terms.
10. Your Content
You keep ownership of content you submit in the App, such as your profile photo and Help Center queries. By submitting it, you allow us to store and use it only to operate and provide the App. You are responsible for what you submit and confirm you have the right to share it.
11. Intellectual Property
The App, including its name, logo, design, text, graphics, audio, video and software (other than your content), is owned by or licensed to Dev Se Mahadev Welfare Society. You may not copy, modify, distribute or create derivative works from it without our prior written permission.
12. Third-Party Services
The App uses third-party services such as live streaming, cloud hosting, notifications, analytics and our bank for Reward payouts. Some links, such as “Watch on YouTube”, open third-party platforms. Their own terms and privacy policies apply, and we are not responsible for their content or practices. We are not responsible for delays, failures or errors caused by banks, payment networks or other third parties.
13. Privacy
Your use of the App is also governed by our Privacy Policy, which explains what information we collect, why, and the rights you have.
14. Disclaimers
The App is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. We do not promise that the App will always be available, error-free or secure. Devotional content is for personal faith and reflection, and we make no promise of any spiritual, religious or material outcome.
15. Limitation of Liability
To the maximum extent permitted by law, Dev Se Mahadev Welfare Society and its officers, members, staff and partners are not liable for any indirect, incidental, special or consequential damages, or for any loss of data, profits or goodwill, arising from your use of, or inability to use, the App. Our total liability for any claim will not exceed the amount, if any, you have paid us in connection with the App.
16. Indemnity
You agree to indemnify and hold harmless Dev Se Mahadev Welfare Society and its representatives against any claims, losses, liabilities and expenses arising from your use of the App, your content, or your breach of these Terms or of any law.
17. Suspension, Termination and Account Deletion
- We may suspend or close your Account, fully or partly, if we reasonably believe you have breached these Terms or acted fraudulently or harmfully, following the process in Section 8 where it applies.
- You may delete your Account at any time in the App (Profile → Delete Account) or by writing to us. Points not yet paid at the time of deletion cannot be recovered.
- When your Account ends, your right to use the App ends immediately. Sections 7, 8, 11, 14, 15, 16 and 19 continue to apply after that.
18. Changes to the App and These Terms
We may change, suspend or stop any part of the App at any time. We may also update these Terms. If we make significant changes, we will inform you in the App before they take effect. The “Last Updated” date at the top shows the current version. If you continue to use the App after the changes take effect, you accept the updated Terms.
19. Governing Law and Jurisdiction
These Terms are governed by the laws of India. The courts at Indore, Madhya Pradesh have exclusive jurisdiction over any dispute arising from these Terms or the App.
20. Grievance Redressal
For any complaint about the App, its content or these Terms, please contact our Grievance Officer:
Grievance Officer
Dev Se Mahadev Welfare Society
876/9 Nanda Nagar, Above Keshav Kirana Store, Indore, Madhya Pradesh 452001
Email: devsemahadevapp@gmail.com
Phone: +91 93023 34455
You can also raise a query through the Help Center in the App. We will acknowledge your complaint within 24 hours and try to resolve it within 15 days.
21. Contact Us
Dev Se Mahadev Welfare Society
🌐 https://devsemahadev.com
📧 devsemahadevapp@gmail.com
📞 +91 93023 34455
876/9 Nanda Nagar, Above Keshav Kirana Store, Indore, Madhya Pradesh 452001