Privacy Policy
This page contains the Privacy Policy for Dev Se Mahadev.
Effective Date: 13th October 2026 · Last Updated: 13th October 2026
1. Who We Are
The Dev Se Mahadev mobile application (the “App” or “DSM”) is operated by Dev Se Mahadev Welfare Society (“we”, “our”, “us”), 876/9 Nanda Nagar, Above Keshav Kirana Store, Indore, Madhya Pradesh 452001, India.
This Privacy Policy explains what personal information we collect when you use the App, why we collect it, who we share it with, how long we keep it, and the choices and rights you have. Please read it together with our Terms & Conditions.
We handle personal information in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the rules made under them.
2. Who Can Use the App
The App is only for people who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it.
3. Information We Collect
A. Account and profile information
- Full name and mobile number
- Date of birth
- Address
- Profile photo, if you choose to add one
- One-time passwords (OTP) and session details, used to sign you in securely
B. Jaap participation information
- Slots you book for live Jaap sessions (Samuhik Jaap)
- Sessions you join, both live and Instant Jaap, with join and leave times and duration
- Your attendance status for each session, for example Completed or Partially Attended
- Points earned, and whether a session earned points
- Review requests you raise, and the decision and feedback from our team
C. Presence check and presence snapshots
To confirm that a real person is genuinely present during Jaap sessions, the App uses your phone’s front camera while you are in a session. Camera access is required to join Jaap sessions.
- On-device check: the App checks on your phone whether a live face is visible. We use this only to confirm that you are present. We do not create facial templates or a face-recognition database, and we do not use it to identify who you are.
- Presence snapshots: at intervals during the session, the App saves a snapshot of your session screen. The snapshot includes your camera view. Each snapshot is uploaded to our servers with its time and a result: Present, No Face Visible or Not Verified.
- What a snapshot can show: a snapshot shows whatever your camera sees. This can include your face, your surroundings and anyone else in view. We suggest you sit where only you are in the frame and nothing private is visible behind you.
- Who can see them: you can see your own snapshots in the App. Authorised members of our team can see them only to verify attendance, handle review requests and prevent fraud.
- Your control: you can delete any or all of your snapshots at any time from the App, or ask us to delete them (see Sections 7 and 9).
Snapshots are taken only in sessions that earn points.
D. Payout (bank) details
If you choose to receive Jaap Rewards, we collect:
- Bank name
- Account holder name
- Bank account number
- IFSC code
We also keep a record of each payout:
- Amount and points converted
- Date and status, for example paid or returned
- The reason a payment was returned
- Bank reference numbers
Adding bank details is optional, and you can change or remove them at any time.
E. Live session audio and video
Live sessions are streamed through a third-party live-streaming service (see Section 6).
- The App asks for microphone access so that we can quickly bring you on stage if needed. Your microphone stays off otherwise, and no audio from your device is shared.
- If you join as a participant, your camera and microphone are not shown or played to other participants.
- If you are brought on stage, your audio and video are shared with participants only while you are on stage.
- We do not record live sessions.
F. Device and usage information
- Device model, operating system and app version
- Notification token, used to send session reminders and updates
- IP address
- Crash reports and diagnostic logs
- How you use the App, such as screens viewed and buttons tapped, used to improve the App
G. Help Center queries
When you raise a query through the Help Center, we keep your message, any attachments, and our replies.
4. How We Use Your Information
| Why we use it | Information used |
|---|---|
| Create and secure your account, and sign you in | Account information |
| Confirm that you are 18 or older | Date of birth |
| Understand which cities and areas our devotees join from, so we can plan session timings, regional programmes and community activities | Address |
| Run live and Instant Jaap sessions, slot bookings and reminders | Participation, live session and device information |
| Confirm genuine presence, and prevent fraud, fake accounts and misuse | Presence check, snapshots, participation information |
| Calculate points and pay Jaap Rewards to your bank account | Participation information, payout details |
| Handle review requests and Help Center queries | Snapshots, participation information, queries |
| Keep the App working well and improve it | Device and usage information |
| Meet legal, accounting and tax requirements | Payout records, account information |
We do not sell, rent or trade your personal information, and we do not use it for advertising.
5. Your Consent and How to Withdraw It
We use your personal information based on the consent you give when you register and when you allow permissions such as camera, microphone and notifications. We also use it where the law allows or requires.
You can withdraw your consent at any time. You can:
- Turn off camera, microphone or notification permissions in your phone settings
- Delete your presence snapshots in the App, or ask us to delete them
- Remove your bank details in the App
- Delete your account (see Section 10)
Withdrawing consent does not affect anything we did before you withdrew it. Some withdrawals mean you can no longer use parts of the App. For example, without camera access you cannot join Jaap sessions, and without bank details we cannot pay Rewards.
6. Who We Share Your Information With
We share personal information only when needed to run the App, and only with:
- Live streaming: 100ms, which delivers live session audio and video
- Payments: ICICI Bank. To pay Rewards, our authorised team prepares a payout file with your name, account number, IFSC and payout amount, and uploads it to ICICI Bank’s bulk payment service, which transfers the amount to your bank account.
- Hosting and storage: Amazon Web Services (AWS), where account information, payout information and presence snapshots are stored
- Notifications: Firebase Cloud Messaging and Apple Push Notification service
- Analytics: Amplitude, to understand how the App is used and improve it
- Our team: authorised members of Dev Se Mahadev Welfare Society, each with access only to what their role needs
- Authorities: government or law-enforcement agencies, when required by law
These service providers may use your information only to provide their services to us. When you tap “Watch on YouTube”, YouTube’s own terms and privacy policy apply.
7. How Long We Keep Your Information
| Information | How long we keep it |
|---|---|
| Presence snapshots | Kept as part of your Jaap history while your account is active. You can delete any or all of them at any time from the App, or ask us to delete them. They are deleted when you delete your account. If your account is inactive for 2 years, we will notify you and then delete your snapshots. |
| Attendance and points history | While your account is active |
| Bank details | Until you remove them or delete your account |
| Payout records | For as long as accounting and tax laws require, even after your account is deleted |
| Account and profile information | While your account is active |
| Help Center queries | 12 months after the query is closed |
| Device, crash and usage logs | 12 months |
Deleting a snapshot does not change the points already given or not given for that session. However, once deleted, you can no longer request a review for that session. Snapshots cannot be deleted while a review you requested is pending.
8. How We Protect Your Information
We protect your information in these ways:
- Information is encrypted when it travels between the App and our servers.
- Access to snapshots and bank details is limited to authorised team members, based on their role.
No system is completely secure. If a data breach affects you, we will inform you and the relevant authorities as the law requires.
9. Your Rights
You have the right to:
- Get a summary of the personal information we hold about you and how we use it
- Correct or update incorrect or incomplete information. You can edit your bank details directly in the App.
- Have your personal information deleted, except what we must keep by law
- Withdraw your consent
- Raise a complaint and have it resolved
- Nominate another person to exercise these rights for you if you die or are unable to
To use any of these rights, write to devsemahadevapp@gmail.com and mention your registered mobile number, or raise a query through the Help Center in the App. We may verify your identity, for example with an OTP on your registered mobile number, before acting on your request.
10. Account Deletion
You can delete your account in either of these ways:
- In the App: Profile → Delete Account
- By email: write to devsemahadevapp@gmail.com with the subject “DSM Account Deletion Request” and mention your registered mobile number.
After you ask for deletion:
- We delete your profile, presence snapshots, bank details and participation history within 30 days.
- We keep payout records for as long as the law requires.
- Points that have not been paid before deletion cannot be recovered.
11. Where Your Information Is Stored
Your information is stored on servers located in India. Some of our service providers may process information outside India. This happens only as permitted under Indian law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will inform you in the App before they take effect. The “Last Updated” date at the top always shows the current version.
13. Grievance Officer
If you have a complaint about how your personal information is handled, please contact our Grievance Officer:
Grievance Officer
Dev Se Mahadev Welfare Society
876/9 Nanda Nagar, Above Keshav Kirana Store, Indore, Madhya Pradesh 452001
Email: devsemahadevapp@gmail.com
Phone: +91 93023 34455
We will acknowledge your complaint within 24 hours and try to resolve it within 15 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.
14. Contact Us
Dev Se Mahadev Welfare Society
🌐 https://devsemahadev.com
📧 devsemahadevapp@gmail.com
📞 +91 93023 34455
876/9 Nanda Nagar, Above Keshav Kirana Store, Indore, Madhya Pradesh 452001